Health information technology (HIT) has immense potential to improve the care provided to patients. Electronic health record systems, decision support and communication tools are routinely implemented with the aims of decreasing error, improving efficiency and increasing patient safety and satisfaction. However, a current and significant challenge is the high failure rate of HIT projects. Most of these failures are not due to flawed technology, but rather due to the lack of systematic considerations of human factors and other non-technology issues in the design and implementation processes. Safe and successful HIT solutions require understanding human abilities and limitations, human-computer interaction, workflow, and sociotechnical needs. In this talk, I will discuss a range of research projects from improving the usability of electronic record systems to the development of dashboards all aimed at supporting better, safer healthcare.
About Dr. Franklin:
Dr. Franklin is an assistant professor in the National Center for Cognitive Informatics and Decision Making in Healthcare at the University of Texas Health Science Center Houston. Trained in psychology and linguistics, Dr. Franklin currently conducts research related to patient safety, decision making, usability and communication. Dr. Franklin teaches courses in cognitive engineering, computer supported collaborative work, research methods, and information and knowledge representation.